How do I Refer to PARCS?

Clients can refer by calling 02392 669513 or emailing admin@parcs.org.uk.

We will ask you for some basic information including how best to make contact with you. We will also notify you of any waiting list times and any additional services PARCS may provide you with or signpost onto.

How do I refer someone to PARCS?

If you wish to make a third party referral to PARCS and have the clients consent to do so please call 02392 669513 or email admin@parcs.org.uk. We will ask you for some basic information about the person you are referring and will let you know about the services PARCS is able to offer.

What will happen if I am Referred to PARCS for Counselling?

  • Your name is placed on the waiting list and we will send you a letter to let you know this.
  • We will discuss how else PARCS may be able to support you while you are waiting for counselling to begin. This can include support over the telephone or group therapy.
  • When your name nears the top of the waiting list, PARCS will contact you to arrange a time for an assessment appointment.

The Assessment

The purpose of the assessment is for you and the counsellor to discuss together whether counselling at PARCS would meet your current needs:

  • The assessment takes place in a friendly and comfortable environment. The address is confidential and you are given this at the time of being offered an assessment.The assessment lasts for up to an hour and a half.
  • You will be asked about your reasons for referring for counselling at PARCS – you will not be expected to go into detail about the abuse and can discuss only what you feel comfortable to talk about.
  • You will be asked about your family background/childhood/current support network/pastimes/how your daily life is affected/your expectations and goals of counselling.
  • You will be asked whether your preference is for a male or female counsellor.
  • You will be asked about medication and health concerns and any other professionals that you are currently supported by.
  • There is the opportunity for you to ask any questions and to discuss any concerns that you might have.
  • You will be asked to complete a tick box questionnaire to assess your wellbeing.
  • If you and your counsellor agree that counselling could be of benefit to you, you will be offered weekly counselling sessions with a counsellor as soon after your assessment as possible, usually within a month.
  • In the first session the counsellor will discuss the Counselling Contract with you, this includes the limits of confidentiality.
  • In the sixth session your counsellor will ask you to fill in an evaluation form about your experience of the service so far.
  • You will be periodically asked to fill in a tick box questionnaire to assess your wellbeing.

After the assessment

  • If you and your counsellor agree that counselling could be of benefit to you, you will be offered weekly counselling sessions with a counsellor as soon after your assessment as possible, usually within a month.
  • In the first session the counsellor will discuss the Counselling Contract with you, this includes the limits of confidentiality.
  • In the sixth session your counsellor will ask you to fill in an evaluation form about your experience of the service so far.
  • You will be periodically asked to fill in a tick box questionnaire to assess your wellbeing.

Confidentiality

What passes between you and your counsellor is confidential, within the following limits:

  1. Counsellors discuss their work with a supervisor; this ensures good practice and supports the work.
  2. Some counsellors are in training and have to talk about the work they are doing; no names or identifying details are given. If your counsellor needs to tape the sessions s/he will need your separate consent. You can choose whether or not your counsellor can tape the sessions.
  3. There may be occasions when we think the risk that you will harm yourself or others over-rides our duty of confidentiality and we would contact a relevant third party, eg your doctor or the police.
  4. We may become aware of safeguarding children issues during the counselling which over-ride our duty of confidentiality to you.
  5. If you are involved in a court case, the court may order that information about you be disclosed.
  6. If we are asked directly by the police about certain offences, we are obliged to give them the information.
  7. If we have reason to suppose that you might have knowledge about or be involved in a crime under the Terrorism Act 2000, we are obliged to inform the police.

In all but (7) we will not give out information about you without your knowledge, and as far as possible, it will be with your consent. Further details of the BACP guidelines are on the BACP website www.bacp.co.uk

  • A brief record of each counselling session is kept on computer for 7 years, and you are entitled to see these.
  • All notes kept on the computer are password protected.
  • Personal details are kept separate from any notes - all clients are given a code and this is used to identify individual notes.

Record Keeping

  • A brief record of each counselling session is kept on computer for 7 years, and you are entitled to see these.
  • All notes kept on the computer are password protected.
  • Personal details are kept separate from any notes - all clients are given a code and this is used to identify individual notes.