The Helplines are staffed solely by volunteers and it continues to be the backbone of the service providing information, support and counselling.
It is often the first point of contact for women and men when taking the first step towards acknowledging the impact of sexualised trauma on their lives.
The role:
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Duties:
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You should be:
- 18 years or over
- Able to work within the policies & procedures of the service
- Reliable
- Emotionally robust enough to work openly with issues of sexual violation
- A team player
- Open to learning & development
- Good listening skills
- Life skills/transferable skills
We offer:
- A supportive & challenging volunteering opportunity
- Further development/training
- High quality on-site group supervision
- Opportunities to develop both personally and professionally
Training:
The successful completion of PARCS Selection/Training process.
Supervision:
Group supervision of telephone work takes place fortnightly on a Tuesday evening for 2 hours. Volunteers are asked to attend supervision regularly to support their work.
Reporting to:
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Hours:
Volunteers play a vital part in staffing the help lines, which operate
Monday afternoons (1.00 PM – 3.00 PM)
Wednesday & Friday evenings (7.00 PM - 10.00 PM)
Individual volunteers work the lines twice a month, answering calls from women & men who have experienced sexual violation/violence.
- Volunteers are asked to commit a minimum of 2½ hours per-week
- Volunteers are asked to attend a minimum of 2 tutorials a year to provide support for their volunteering role and to identify areas of development
- Volunteers are asked to complete a six month probation period following their selection as help line volunteers
How do I apply?
To apply, please download and complete an application form, and return it to This email address is being protected from spambots. You need JavaScript enabled to view it.
Equal opportunities
We are committed to a policy of equality and the elimination of discrimination in all aspects of our work. To ensure that these aims are achieved, we need to record certain personal details about prospective volunteers.
Download equal opportunities form or
Frequently Asked Questions
What might stop me becoming a volunteer?
- Existing clients are not able to volunteer
- Ex-clients cannot volunteer for the help line, until they have had a 6 year break from counselling Please discuss with a member of staff if you wish to volunteer & your counselling ended 6 years or more ago
- You cannot volunteer for the Helpline if you are in a relationship with a past or current service user
- Friends, relatives or supporters of a current client are not able to volunteer
I can't cover both Wednesdays and Fridays - is that a problem?
I could cover the help lines on a Friday evening but I am unable to cover it on Wednesday evening would this be a problem?
This is quite usual & will not be an issue.
Will I get paid expenses?
We aim to pay out of pocket expenses whenever possible and as budgets allow.
